Learn how TranscriptionStar saved the Law Firm $11,580
TranscriptionStar has been offering its premium legal transcription service to some of the leading law companies based in North America. This case study is about business practices followed by the company in our day-to-day operations.
We were approached by a New York-based law company that wanted transcripts of board meetings. The minutes of the meeting were recorded on analog micro cassettes by one of their clients.
Transcripts of Micro Cassette Recordings
As we all know, microcassettes have been phased out, and most of the recordings currently are done on digital devices. The law firm called several transcription companies to have them transcribe the audio files, but none seemed to be interested.
They reached out to our company, learning about our extensive experience in the domain since 2006. Legal transcriptions have been our forte, and regardless of the devices, whether analog or digital, we deliver accurate transcripts.
Converting ‘Analog’ into ‘Digital’
Complex legal terminology prevents many transcription companies from undertaking assignments from legal firms. In situations where recordings are on analog micro cassettes we have them converted into a digital format and deliver the transcripts to our clients.
The law firm represented by Emma wanted to know the abilities of our transcribers before she decided to move forward. The sales team explained to her that our professionally trained transcribers have 18+ years of experience. They are certified AAERT and CET, and the company can also sign an NDA.
Transcribing 80 Micro Cassettes
After the micro-cassettes were delivered, they were sent to the production team for a quick overview to determine the quality of the recordings, and to categorize them accordingly.
Classified as ‘Category C’ Recordings, estimated cost $11,580
Most of the recordings were classified as ‘Category C’, meaning poor audio quality. None-the-less, the production team in order to enhance the audibility of the recordings amplified the sound and used software tools to filter and enhance the quality of the recordings.
Meanwhile, the billing office after reviewing the time and effort needed to complete the project estimated that it would cost $11,580. After sending a brief sample transcript of a recording, and getting a cost approval from the law firm, the production team started the process.
Audio barely audible
However, despite using the best transcription tools, the transcribers made little headway, because the old audio recordings had hissing sounds and important legal terms were barely audible. The transcripts without these legal terms would make no sense. Even after using the converted digital version of the recordings, the result wasn’t any different.
The sales team called Emma, and updated her on the falling accuracy levels of the transcripts, and explained to her the futility of moving forward. After deliberations at their end, the law firm persisted on continuing the process.
TranscriptionStar saved the legal firm $10,000
Our company in spite of the go-ahead from the law firm politely declined to move forward, realizing that the legal transcript with important legal terms missing will have little value whatsoever.
The billing office cancelled the $11,580 invoice, and billed the company for $1,280, being the fees for converting analog audio to digital. It saved the law firm over $10,000.
The company returned the law firms analog audio files and the converted digital files, after they were delivered, Emma the law firms representative remarked
“though I was disappointed as the cassettes weren’t transcribed, we are amazed by the genuineness of TranscriptionStar. You have saved us $11,580 and the digital conversion of the cassettes is good. Thanks for the effort you underwent.”
After a few months, the law firm sent us new audio files to transcribe. These fortunately were top class recordings falling under category A, and were completed and delivered in 48 hours, with an accuracy of 99%.